Shipping policy

Churchill Downs Inc

Shipping & Delivery Policy
Store Domain: bnav8n-ai.myshopify.com
Effective Date: November 2026
Transparent Shipping Rates & Kitchen Goods Logistics
At Churchill Downs Inc, we are committed to delivering high-performance kitchen cleaning essentials—including absorbent dishcloths, stainless steel wire scrubbers, and multi-purpose cleaning sponges—safely and efficiently to your home. We maintain clear shipping rates and reliable transit schedules for all purchases on bnav8n-ai.myshopify.com.

1. Shipping Rates & Free Delivery Thresholds

Our standard shipping charges are simple, transparent, and calculated automatically at checkout based on your net order subtotal prior to sales tax:

Order Subtotal Shipping Fee Warehouse Processing In-Transit Window
Orders $10.00 and Over FREE ($0.00) 1 – 2 Business Days 5 – 8 Business Days
Orders Under $10.00 $5.99 Flat Rate 1 – 2 Business Days 5 – 8 Business Days

2. Order Processing & Protective Packaging Standards

Kitchen cleaning items require specialized packaging to prevent moisture exposure, outer fabric soil, and steel mesh deformation:

Processing Window

Orders are verified, picked, and packed within 1 to 2 business days. Orders submitted after 4:00 PM EST ship on the following business day.

Scrubber & Sponge Protection

Wire scrubbers and cellulose sponges are packed in sealed, crush-resistant poly-wrap and outer boxes to preserve coil shape and cleanliness.

Dishcloth Fabric Care

Dishcloth sets are enclosed in water-resistant poly outer envelopes to ensure fabric fibers remain completely dry and clean upon arrival.

3. Real-Time Carrier Tracking & Delivery Updates

Once your package is inspected, wrapped, and handed over to our carrier partners (USPS, UPS, or FedEx), an automated dispatch confirmation email will be sent to your inbox.

This email contains your official Tracking Number and a direct carrier link. Please allow 24 to 48 hours for logistics networks to display initial location scans online.

4. Address Accuracy & Modification Protocol

To avoid shipping delays or misrouted deliveries, please double-check that your full shipping address—including apartment, suite, or building unit numbers—is correctly provided during checkout on bnav8n-ai.myshopify.com.

  1. Immediate Address Updates: If you spot an error in your address, notify [email protected] within 12 hours of order placement for free updates.
  2. In-Transit Shipments: Once a parcel has departed our Louisville, KY facility, delivery address modifications cannot be made directly by our support team.
  3. Undeliverable Packages: Packages returned to our hub due to inaccurate addresses will require a reshipment fee prior to re-dispatch.

5. Damaged Goods & Delayed Package Protocol

While transit delays caused by severe weather or seasonal carrier surges are outside our direct operational control, Churchill Downs Inc guarantees every shipment:

• Carrier Delays: If tracking shows no movement for 4 consecutive business days beyond the standard 8-day window, write to our support desk for an immediate carrier trace.
• Damaged Goods: If your package arrives with torn poly wrapping, crushed sponges, or damaged wire scrubbers, photograph the items and email us within 7 calendar days for a fast, free replacement.

6. PO Box & Regional Deliveries

We ship kitchen cleaning products to PO Boxes, residential addresses, and commercial locations across the United States and internationally. Deliveries to remote postal codes or island territories may occasionally take 2 to 3 additional business days beyond standard transit schedules.

7. Fulfillment & Support Contacts

Fulfillment & Shipping Operations

Company Legal Entity: Churchill Downs Inc
Corporate Address: 600 N Hurstbourne Pkwy, Ste 400, Louisville, KY 40222-5389, United States
Fulfillment Support Email: [email protected]
Official Web Portal: bnav8n-ai.myshopify.com

Churchill Downs Inc is committed to delivering clean, quality kitchen essentials safely and promptly to your door.