1. Primary Corporate & Merchant Contact Record

For official communications, commercial verification, legal notices, and customer support inquiries, please refer to our corporate registration record below:

2. Customer Support Operating Hours & Response SLAs

Our customer care team processes all client inquiries systematically to ensure prompt service:

• Service Hours: Monday through Friday, 9:00 AM – 5:00 PM EST (Eastern Standard Time).
• Email Response SLA: All emails submitted to [email protected] receive a comprehensive reply within 12 to 24 business hours.
• Weekend & Holiday Schedule: Messages sent over weekends or official US federal holidays are prioritized for review on the next business day.

3. Specialized Technical Support Channels

To help us assist you faster, please direct your inquiry according to the relevant support stream:

• Product Usage & Surface Safety Advice: Technical inquiries regarding non-scratch cleaning on delicate cookware, wire mesh abrasive levels for heavy grease, and laundering instructions for microfiber dishcloths.
• Order Status & Shipping Tracking: Real-time parcel tracking assistance or shipping address updates prior to warehouse dispatch. Please include your Shopify Order Number (e.g., #1001).

4. Damaged Goods, Defective Mesh & Quality Claims Desk

If your order arrives with damaged outer poly wrapping, flattened sponge cores, unraveled stitching, or defective steel scrubbers:

• Filing a Claim: Email [email protected] within 7 calendar days of delivery with your order confirmation number and clear photographs of the damaged product and shipping label.
• Return Authorization: Our team will inspect your submission and issue a Return Merchandise Authorization (RMA) along with simple return or replacement instructions.
• Free Replacement Guarantee: Confirmed transit-damaged or defective cleaning supplies will be replaced and re-shipped at zero extra cost to you.

5. Guidelines for Expedited Customer Service

To help our support team resolve your request on the first reply, please include the following details in your email:

• Full Customer Name specified during checkout on bnav8n-ai.myshopify.com.
• Shopify Order Confirmation Number (e.g., #1001).
• Product name and item style (e.g., Multi-Color Microfiber Dishcloth 6-Pack, Heavy-Duty Stainless Steel Wire Scrubber 4-Pack, or Dual-Action Cellulose Sponge 10-Pack).
• Clear photos or video clips if reporting seam tears, crushed sponges, or unsealed multipack packaging.

6. Commercial Catering & Wholesale B2B Supply Desk

Churchill Downs Inc supplies commercial kitchens, restaurants, catering services, hospitality venues, and janitorial providers with bulk cleaning essentials. For volume pricing tiers, wholesale catalog requests, or commercial delivery schedules, please write to our B2B team at [email protected].

7. Corporate Communications Office